May 12, 2011 - Host Depot Adopts SmarterTrack Customer Service Software

Host Depot Adopts SmarterTrack Customer Service Software

Coral Springs, FL - May 12, 2011 - Host Depot, a hosting solutions firm, announces the adoption of SmarterTrack customer service software to deliver customer support Ticketing, Knowledge Base articles, and more to all Host Depot customers through the software’s Web-based communications portal.

“We found our previous customer service solution to be very inflexible and limiting in comparison to SmarterTrack,” said Mark Erskine, President & CEO at Host Depot.

SmarterTrack brings all the functionality of a Help Desk, Ticket system, Live Chat, WhosOn, cost analysis, data mining, reporting, and a Knowledge Base in one application, all delivered through an elegant Web interface. Thanks in part to its unique ability to automate and extend to external databases and applications, SmarterTrack can effectively replace multiple applications and services, such as LivePerson, Bold Chat, Provide Support, Crystal Reports, Kayako, and more—saving money, time, overhead, and integration costs.

“We are very pleased HostDepot selected SmarterTrack as their customer service and help desk platform,” said Jeff Hardy, Vice President of Business Operations at SmarterTools. “HostDepot is obviously a company that is committed to the highest levels of quality and customer service and we are proud that they have selected SmarterTools as their partner of choice to ensure that they meet that commitment.”

About Host Depot, Inc.

Host Depot, Inc. was founded in September of 1997 as a technology company with a focus on hosting and the development of integrated e-commerce solutions tailored for small, medium, and large businesses. Since their inception, they have grown to provide a breadth of new services including Internet access products, web site development, promotional services, and high-end e-commerce hosting solutions. Their goal, to this day, is to provide a convenient, high-performance, and reliable web hosting experience. They have assembled a solid foundation of state-of-the-art servers, high-performance networks, and experienced professionals to ensure that Host Depot, Inc. remains the vendor of choice. Further information about Host Depot may be obtained visiting the company's web site at http://www.hostdepot.com.

About SmarterTools Inc.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows mail server, customer service software, and a Web log analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries. Additional information about SmarterTools Inc. and the SmarterTools product line is available at the company Web site: www.smartertools.com.

Windows is a trademark of Microsoft Corporation [MSFT].

LivePerson is a trademark of LivePerson Inc [LPSN].

Crystal Reports is a trademark of SAP [SAP].

Contacts

SmarterTools Jeff Hardy, 623-434-8050 VP of Business Operations jhardy@smartertools.com

Thursday, May 12, 2011 11:20 AM