ModusMail E-Mail Systems Outage

Updated Post - 6/21/2013 at 1:05 PM

The migration of over 16 million email messages to the new SAN has been completed. We apologize if you received multiple copies of your messages, we wanted to ensure that you got all of your email.

Updated Post - 6/18/2013 at 11:41 AM

We experienced a critical hardware failure with one of our SANs that supports the ModusMail email system. We have switched over to a new SAN for this email system. ModusMail is now operational again but old messages are not accessible at this time. They are currently being migrated from the old SAN to the new SAN. We will provide an update when this is completed. We apologize for the inconvenience this may have caused you.

Original Post - 6/18/2013 at 9:25 AM

We are experiencing an issue with our ModusMail e-mail systems.  There was a hardware failure within the storage arrays that occurred at 8:18 this morning.  We are working with our vendors to replace the failed hardware. 

Current ETA is approximately 2 hours. 

Tuesday, June 18, 2013 8:07 AM